|LOCATION||PORT COLBORNE, ONTARIO|
|LOCAL PICK UP?||YES|
1) WHEN IS MY SIGN SHIPPING?
There is a ship by date selection at check out! Try to select the latest possible date since we do have a lot of orders at this time :)
2) I NEED A SIGN IN LESS THAN 2 WEEKS! WHAT DO I DO?
Please contact us before ordering so we can confirm we have space. You will be charged an added rush fee.
3) DO YOU SHIP WORLDWIDE?
Yes! We recently decided to ship our products to the whole world! Please be aware that shipping can take 28+ days to get to you after we have created your product which usually takes a couple weeks. So that's about a month and a half from your order date. Try and order your signs very far in advance! We do have a rush shipping option as well.
4) I'M LOCAL AND WANT TO PICK UP MY ORDER INSTEAD... HOW DO I WAIVE SHIPPING COSTS?
At checkout, there is a local pick up option when you go to select your shipping! PLEASE NOTE THAT ONLY WOOD SIGNS AND HANDMADE ITEMS ARE AVAILABLE FOR LOCAL PICKUP IN PORT COLBORNE ONTARIO. ALL OTHER ITEMS HAVE TO BE SHIPPED.
5) I'VE SENT AN E-MAIL TO DESIGNED WITH LOVE, WHEN SHOULD I RECEIVE A RESPONSE?
We respond to messages Monday through Friday between 9AM & 6PM and on Saturdays between 10am & 3pm Eastern Standard Time (Toronto Time). You may get a rare response after hours if we aren’t too busy! We like to take time for our family and friends on evenings and weekends and we hope our clients can respect that 😊
6) WILL I RECEIVE MY ORDER IN TIME?
Yes! We have a "SHIP BY DATE" option at checkout!
7) HOW LONG IS TURN AROUND?
Wedding season and Christmas can be unpredictable... times change very quickly due to amount of orders but we are currently sitting at 3+ weeks!
8) DO YOU ACCEPT CUSTOM ORDERS?
9) WHAT PENS WORK ON THE GUESTBOOKS?
You can use paint pens, Sharpies or chalk pens! We usually recommend white but we have seen clients use silver, black, gold... Whatever you want!